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We do our best to only offer high-quality products that are designed for use in the hospitality industry. If for any reason you are not satisfied with your order, please contact us within 14 days of purchase and we will work with you to find a solution. If necessary, we will replace, repair or return items for a full refund. We cannot refund shipping costs. Please note that custom orders are nonrefundable. Please call (412) 265-6744 or email firstname.lastname@example.org to discuss any problems with your order.