Robotic Returns and Refunds Policy

Prospera Health and Hospitality Services requests that you report any damaged merchandise or parts within three (3) days of receiving your product. 

If you wish to return robotic merchandise, you will need to contact PHHS within 30 days of your purchase, and you will need to have the return approved by our team. All robotics are returned solely at the discretion of PHHS. All returned freight must be covered by the customer. 

Returns and Refunds Policy for all Products

Please note the following conditions and restrictions:

• We cannot accept returns for bedding products (mattress encasements, pillow encasements, etc.) if the packages have been opened. Unopened packages are eligible for return
• All unopened bedding that is eligible to be returned will have a 20% restocking fee.
• A 25% restocking fee will be required for the return of any Almo product that has been opened. This includes all Almo items such as alarm clocks, luggage racks, hangers, and more. Unopened packages will not incur any additional fees.
• All returned freight must be covered by the customer.
• When returning any product, please ensure that it is in the original packaging and condition.
• If you refuse an order which has been shipped to you after our confirmed acknowledgement of your cancellation, you will be responsible for both the freight charges for shipping both to and from your location.

If you wish to return regular merchandise, please contact PHHS at the number below within 30 days of your purchase. Please reach out to our team with any questions. 

Prospera Health and Hospitality Customer Service Center

Phone: 412-265-6744
Email: info@prosperahealth.com